PRIVACY POLICY

Last Updated: October 27, 2026

Solar Cancel Group ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or use our consultation and cancellation assistance services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit your information.

  • 1. Information We Collect

    We collect information that you voluntarily provide to us when you express an interest in obtaining information about our services, complete online forms, request a consultation, or contact us.

    A. Personal Information You Disclose to Us

    • Contact Data: Full name, email address, phone number, and physical mailing address.

    • Solar Contract & Account Details: Information regarding your current solar provider, contract start date, financing/lease agreements, monthly utility costs, installer details, and any related documentation you provide for review.

    • Communications: Any notes, questions, feedback, or records of communication between you and our representatives via phone, text message, email, or chat.

    B. Information Collected Automatically

    When you navigate our website, we may collect certain information automatically through cookies, log files, and web beacons:

    • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent, and other diagnostic data.

  • 2. How We Use Your Information

    We use the information we collect for business purposes, including:

    • Assessing your eligibility for solar contract cancellation, modification, or dispute assistance.

    • Contacting you regarding your inquiry via telephone, SMS/text messages, or email.

    • Facilitating communication between you, our specialists, and relevant legal or industry partners assisting with your case.

    • Maintaining, operating, and improving our website and customer service.

    • Complying with applicable legal obligations and enforcing our Terms of Service.

  • 3. Mobile Terms & Strict SMS / A2P 10DLC Compliance

    Solar Cancel Group sends SMS messages only after obtaining your affirmative consent for the applicable message types. Providing your phone number or submitting an inquiry alone does not constitute SMS consent. When you separately opt in, messages may include responses to your inquiry, case status updates, and appointment notifications. SMS consent is optional and is not a condition of purchase.

    • No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

    • Opt-Out / Unsubscribe: You may opt out of receiving text messages at any time by replying STOP to any text message sent from us. After you send "STOP," you will no longer receive SMS messages from that number unless re-initiated.

    • Help & Support: For assistance with text messaging, reply HELP or contact us at [[email protected]].

    • Carrier Rates: Message and data rates may apply depending on your cellular provider and plan. Message frequency varies based on your case status.

  • 4. How We Share Your Information

    We do not sell, rent, or trade your personal information. We may share your information only under the following limited circumstances:

    • Authorized Service Providers: Trusted third-party vendors who assist in operating our website, managing customer records (CRM systems like GoHighLevel), and processing email/phone communications, under strict confidentiality agreements.

    • Legal Specialists / Case Partners: With your explicit knowledge and consent, we may share relevant solar contract documentation with retained consumer advocates, attorneys, or dispute resolution specialists working directly on your file.

    • Legal Requirements: If required by law, subpoena, or governmental regulation, or if necessary to protect the rights, property, or safety of our company, clients, or the public.

  • 5. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the site, and gather demographic information. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them.

  • 6. Data Security and Retention

    We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal and contractual information from unauthorized access, alteration, or disclosure.

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax, legal, or accounting requirements).

  • 7. Your Privacy Rights

    Depending on your jurisdiction (such as California under CCPA/CPRA), you may have certain rights regarding your personal information:

    • The right to know what personal data we collect, use, and disclose.

    • The right to request deletion of your personal data.

    • The right to correct inaccurate personal data.

    • The right to non-discrimination for exercising your privacy rights.

    To exercise any of these rights, please submit a written request using the contact information below.

  • 8. Third-Party Websites

    Our website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their practices.

  • 9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

  • 10. Contact Us

    If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:

    • Company Name: Solar Cancel Group LLC

    • Email: [email protected]

    • Phone: (602) 662-3053

    • Mailing Address: 3200 E CAMELBACK RD STE 130, PHOENIX, AZ 85018

Trusted Solar Contract Cancellation Advocates

Canceling a solar contract requires real legal leverage. Solar Cancel Group partners with specialized attorneys to navigate the legal complexities of lease buyouts, contractor bankruptcies, and title encumbrances. Our legal team reviews your agreement line-by-line to force lender compliance, negotiate contract terminations, and ensure existing liens are fully removed from your property title.

Location

3200 E Camelback Rd STE 130

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© 2026 SOLAR CANCEL GROUP LLC - All Rights Reserved, Nothing on this site is legal advice or a guarantee of results.