ACCEPTABLE USE POLICY (AUP)

Last Updated: October 27, 2026

This Acceptable Use Policy ("Policy") governs your access to and use of the website, communication channels, client intake forms, and consulting services (collectively, the "Services") operated by Solar Cancel Group LLC ("Company," "we," "us," or "our").

By accessing our website or utilizing our Services, you agree to comply with this Policy. If you do not agree, you must immediately refrain from accessing or using our Services.

1. Purpose and Scope
Solar Cancel Group assists residential consumers in reviewing, managing, and disputing third-party solar agreements. To ensure a safe, reliable, and legally compliant environment for our team, service partners, and clients, this Policy defines prohibited activities and outlines your responsibilities when interacting with our digital assets and staff.
This Policy applies to all visitors, registered clients, prospective customers, and automated systems interacting with our platform.

2. Prohibited Activities
You agree not to use the Services for any unlawful, deceptive, or abusive purpose. Under no circumstances may you:
A. Fraud, Deception, and Misrepresentation
- Provide false, inaccurate, forged, or stolen documentation, including fraudulent solar agreements, altered utility statements, or falsified identity details.
- Impersonate any individual, business entity, or government agency, or misrepresent your authority to dispute a contract on behalf of a homeowner or contract signatory.
- Conceal or misstate material facts regarding your existing solar loan, power purchase agreement (PPA), lease, or property ownership.
B. System Abuse, Scraping, and Interference
- Deploy automated mechanisms (such as bots, spiders, scrapers, data miners, or crawlers) to access, harvest, or extract data, lead forms, or content from our website without prior written authorization.
- Introduce viruses, Trojans, worms, logic bombs, malware, or any other code designed to disrupt, compromise, or destroy computer software, hardware, or telecommunications networks.
- Attempt to gain unauthorized access to our servers, hosting infrastructure, customer relationship management (CRM) systems (e.g., GoHighLevel), databases, or connected third-party tools.
- Conduct unauthorized vulnerability assessments, penetration tests, or security scans of our network or web assets.
- Interfere with service availability by initiating Denial of Service (DoS/DDoS) attacks, spamming forms, or overloading our web traffic capacity.
C. Harassment, Defamation, and Abusive Behavior
- Transmit defamatory, libelous, abusive, harassing, obscene, sexually explicit, threatening, or racially/ethnically offensive materials.
- Subject our intake specialists, case managers, dispute advisors, or contractors to profanity, verbal hostility, threats, or intimidation via phone, email, text message, or chat.
- Attempt to use our Services to stalk, harass, blackmail, or cause distress to third parties, including solar sales representatives, installation contractors, or financiers.
D. Commercial Exploitation and Intellectual Property Infringement
- Resell, rent, lease, syndicate, or commercially exploit any reports, educational resources, consulting assessments, or materials obtained from our platform.
- Copy, mirror, modify, reverse-engineer, or decompile any portion of our website layout, lead workflows, or proprietary dispute frameworks without written consent.
- Remove or alter any copyright notices, trademarks, or proprietary markings belonging to Solar Cancel Group.

3. Submission of Third-Party Data
If you provide solar contracts, utility invoices, credit disclosures, or contact information regarding third parties (such as a spouse, co-signer, or tenant):
- You confirm that you have explicit legal authority or permission to share that data with us.
- You agree not to upload non-public personally identifiable information (PII) of unrelated third parties or proprietary trade secrets of solar providers beyond what is necessary to evaluate your specific consumer contract.

4. Communication Channel Guidelines (SMS, Phone & Email)
Our digital intake forms and messaging capabilities are designed strictly for legitimate client inquiries.
- No Automated Form Spamming: Submitting scripted, fictitious, or repetitive test entries through our lead capture forms is strictly prohibited.
- SMS Etiquette: When communicating with our team via SMS/MMS, you agree to comply with standard messaging etiquette. Inappropriate language or spam submissions will result in immediate termination of text messaging privileges.

5. Monitoring, Investigation, and Enforcement
We reserve the right (but assume no obligation) to:
- Monitor traffic, form submissions, and interactions across our website and CRM systems to verify compliance with this Policy and safeguard our operations.
- Investigate suspected violations, collect diagnostic evidence, and cooperate fully with internet service providers, cellular carriers, and law enforcement agencies.
- Immediately suspend, restrict, or permanently terminate access to our Services, consultations, or portal accounts for any user who violates this Policy.
- Take appropriate legal action, including seeking civil damages, injunctive relief, or criminal prosecution where warranted.

6. Reporting Violations
If you discover or suspect a violation of this Policy, or if you identify a security vulnerability affecting our platform, please report it promptly to:
- Solar Cancel Group LLC
- Attn: Compliance & Acceptable Use
- Email: [email protected] or [email protected]
- Phone: (602) 662-3053
- Address: 3200 E CAMELBACK RD STE 130, PHOENIX, AZ 85018

7. Policy Modifications
We may update this Acceptable Use Policy periodically to reflect technological changes, security requirements, or updates to our service operations. Updates become effective immediately upon posting to this page, marked with a revised "Last Updated" date. Continued use of our Services following any modifications indicates your acceptance of the updated Policy

Trusted Solar Contract Cancellation Advocates

Canceling a solar contract requires real legal leverage. Solar Cancel Group partners with specialized attorneys to navigate the legal complexities of lease buyouts, contractor bankruptcies, and title encumbrances. Our legal team reviews your agreement line-by-line to force lender compliance, negotiate contract terminations, and ensure existing liens are fully removed from your property title.